Berjayasama Platform Terms and Conditions of Use

01 Acceptance of Terms of Use

These Terms and Conditions govern the use of the berjayasama platform, accessible via our official website and mobile app. This document takes effect from the date you register an account or, if you use the platform without an account, from the date of your first access.

Berjayasama reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes take effect immediately upon being posted on the platform. It is your responsibility to review this document periodically. Continued use of the platform after any changes constitutes your acceptance of the updated terms.

02 Eligibility and Age Requirements

The berjayasama platform is exclusively for users aged 18 and above. This is not merely a procedural requirement — it is a moral and legal responsibility we take seriously. Every new account registration is subject to an age verification process through the KYC (Know Your Customer) procedure integrated into our system.

In addition to the age requirement, users must also meet the following conditions to be eligible to use the platform:

• Be domiciled in a region where the use of the berjayasama online entertainment platform is permitted.
• Not listed on any restriction or prohibition list by any relevant regulatory body.
• Not currently on an active self-exclusion program.
• Acting in a personal capacity and not on behalf of any third party.

Berjayasama reserves the right to request proof of eligibility at any time and to suspend or close the account of any user found not to meet the eligibility requirements.

03 Registration and Account Management

Each user is only permitted to hold one (1) active account on the berjayasama platform. Opening multiple accounts under the same individual — even using different information — constitutes a serious violation of these Terms and Conditions and may result in the closure of all associated accounts along with the forfeiture of any balances and bonuses.

During registration, you are required to provide accurate, complete, and up-to-date information. This includes your full name as shown on your identification document, date of birth, active email address, and a valid mobile number. Any false or misleading information provided during registration or the KYC process may result in account suspension.

You are solely responsible for keeping your account password confidential. berjayasama will not be liable for any losses resulting from unauthorized access to your account due to negligence in safeguarding your login credentials. Contact the berjayasama support team immediately if you suspect your account has been accessed by an unauthorized party.

04 Depositing and Withdrawing Funds

Berjayasama supports a variety of payment methods popular among users in Malaysia. All deposits are processed instantly or within the timeframe stated for each payment method. Minimum and maximum deposit limits vary depending on the method chosen and your account verification level.

For fund withdrawals, berjayasama is committed to processing every request within the stipulated timeframe. Withdrawals may only be made to the same payment method used for the deposit, for anti-money laundering purposes. Withdrawal conditions are as follows:

• Your account must have completed the full KYC verification process before your first withdrawal can be approved.
• Any bonus received must meet the wagering requirement before funds can be withdrawn.
• Berjayasama reserves the right to request additional documents for identity verification purposes before approving withdrawals that exceed certain limits.
• Withdrawals suspected of being linked to fraudulent activity will be placed on hold while an investigation is carried out.

05 Bonuses, Promotions, and Special Offers

Berjayasama offers a variety of bonuses and promotions from time to time to reward both new and loyal members. Each bonus and promotion is subject to specific terms that will be clearly stated at the time the offer is made. The general terms applicable to all berjayasama bonuses are as follows:

• Each bonus may only be claimed once unless otherwise stated in the relevant offer.
• Bonuses cannot be converted to cash unless the specified wagering requirements have been fully met.
• Berjayasama reserves the right to cancel any bonus suspected of being obtained through fraudulent means or misuse of the promotions system.
• The validity period for each bonus is as stated in the offer. Expired bonuses will be automatically removed.
• Using multiple accounts to claim the same bonus constitutes fraud and will result in account closure.

Berjayasama reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice to affected members.

06 General Betting Rules

All betting activity on the berjayasama platform — including sports betting, casino, bingo, and other games — is subject to the specific rules of each game category. General rules applicable across all categories are as follows:

• Bets that have been submitted and confirmed by the system are final and cannot be cancelled except under extraordinary technical circumstances.
• Any technical disruption occurring during an active game round will be handled in accordance with the refund policy established by berjayasama.
• Berjayasama reserves the right to void any wager if there is evidence of manipulation, fraud, or a breach of gaming rules.
• Minimum and maximum betting limits vary by game and category. Check each game's page for the latest limit information.

07 User Responsibilities

As a berjayasama platform user, you are fully responsible for ensuring responsible use of the platform and compliance with applicable laws. Key responsibilities you must observe include:

• Not using unauthorized automated software, bots, or third-party tools to access or interact with the platform.
• Do not attempt to exploit technical bugs or system vulnerabilities for personal gain. Any bugs discovered must be reported to the support team immediately.
• Not engaging in any activity that could compromise the integrity of the games or the experience of other users on the platform.
• Ensure all information in your account remains accurate and up to date at all times, including contact and financial details.
• Play within your financial means and seek help if you feel that your gaming activity is starting to have a negative impact on your life.

Berjayasama strongly encourages all members to use the responsible gaming features available on the platform, including deposit limits, loss limits, and self-exclusion options that can be activated at any time.

08 Account Suspension and Closure

Berjayasama reserves the right to suspend or close the account of any user who violates these Terms and Conditions without prior notice in cases of serious breach. Account closure may occur for the following reasons:

• Opening multiple accounts or attempting to circumvent identity verification.
• Fraud, money laundering, or any other illegal activity conducted using the berjayasama platform.
• Systematic abuse of the bonus or promotion system.
• The use of unauthorized software or methods to manipulate game outcomes is strictly prohibited.
• Repeated violations of community guidelines or behavior that negatively affects other users.

If your account is closed due to a violation, berjayasama reserves the right to withhold any remaining balance pending investigation. If the account is closed at your own request with no violation involved, any valid balance will be processed for withdrawal in accordance with standard procedures.

09 Liability Limits and Disclaimers

Berjayasama provides the platform on an "as-is" basis and makes no express or implied warranties regarding the accuracy, reliability, or fitness of the platform for any particular purpose. berjayasama is not liable for:

• Financial losses resulting from betting decisions made by the user.
• Service disruptions caused by factors outside berjayasama's control, such as internet outages, third-party technical issues, or force majeure events.
• Indirect or consequential losses arising from the use of or inability to use the platform.
• Content or actions by third parties that may interact with the berjayasama platform.

Berjayasama's maximum liability to any user under any circumstance is limited to the total amount deposited by that user in the 30 days preceding the claim.

10 Changes to Terms and Governing Law

Berjayasama reserves the right to modify these Terms and Conditions at any time. Material changes will be communicated to members via in-platform notifications or email at least three (3) days before the changes take effect. Continued use of the platform after the effective date constitutes agreement to the amended terms.

These Terms and Conditions are governed by applicable law, and any disputes arising from or related to the use of the berjayasama platform shall be resolved through the dispute resolution procedures established by berjayasama management.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be deemed limited or withdrawn to the extent necessary, and the remaining provisions will continue in full force and effect.